Privacy Policy
Last updated: July 2025
Joy ELC Operations Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect the following personal information through our website or enrolment forms:
- Guardian’s first and last name
- Email address
- Phone number
- Postcode
- How you heard about us
- Child/Children’s full names
- Child/Children’s date of birth or expected date of birth
- Preferred care days and start date
- Selected location
- Additional comments or questions (optional)
2. How We Use Your Information
We collect this information to:
- Contact you regarding your enquiry or enrolment
- Assess service availability and suitability
- Improve our services and user experience
- Comply with legal and regulatory obligations
We do not sell or rent your personal information to third parties.
3. How We Store and Protect Your Data
All information is stored securely using appropriate technical and organisational measures. We take reasonable steps to protect personal data from loss, misuse, unauthorised access, modification, or disclosure.
4. Disclosure to Third Parties
Your information may be shared with trusted service providers or regulatory bodies where required by law or to support the enrolment process. All third-party providers are required to comply with applicable privacy laws.
5. Access and Correction
You may request access to your personal information or ask us to correct inaccurate or outdated details by contacting us at hello@joyearlylearning.com.au.
6. Questions or Concerns
If you have any questions or complaints about how we handle your data, please contact us. We will aim to respond promptly and resolve any issues.